FAQs

FAQs

Do you combine postage?

Yes, each additional item ordered is just $1 to cover the additional costs.

 

Can I personalise the wording on the bracelet card?

Yes, this is the option 'custom wording' when ordering. also we have a large range in the shop section 'Customisable Gifts'.

Note, when selecting this option, please add the details in the 'notes to seller' field when ordering, or alternatively contact myself through 'contact seller'

If not notes are added, and not message received we reserve the right to assume the upgrade was purchased in error and send the gift without any customisation to avoid any delays.

 

Can I mix and match elements from different bracelets?

Yes, there are so many different combinations of colours and styles that I cannot list each one, please feel welcome to contact me to discuss the perfect combination.

 

Do you take custom orders?

Yes, I have created completely custom made orders, for example bracelets with bikes and trucks, elephants etc. Please ask me about your personal requirements, if I don't have it in stock, it is likely that I can source it. I love a challenge!!

 

I live outside Europe, how long will my parcel take to arrive?

If you select the standard shipping option, I will use Royal Mail. 

Royal Mail indicates that a parcel will arrive between 5-7 working days. This is not guaranteed, however, most parcels will arrive within 2 weeks of posting.

Occasionally parcels will get stopped at customs which can delay the delivery, and unfortunately neither Swanky Crafts nor Royal Mail have any control over this, therefore Royal Mail wouldn't class a parcel as being lost before 45 days have passed. 

This is very rare and Royal Mail are very reliable, however, if you need the parcel urgently, there is a guaranteed delivery option where the shipping is tracked and will be there within 7 working days. If you require it even sooner, please contact me. 

 

Are the faux suede bracelets waterproof?

The quick answer is no, they are not designed to get wet, therefore please protect when in the rain, or washing hands, and please don't bathe or shower when wearing.

 

My package hasn't arrived, what can I do?

Your parcels are insured by Royal Mail, however, Royal Mail don't class a parcel as missing until 45 days have passed. At this stage they will launch an investigation to find out what has happened to the parcel. 

At this point we can discuss whether you would prefer a refund or replacement.

 

Does the shipping include tracking?

To keep shipping costs low, tracking isn't included as standard, however, this can be added on for a small additional cost of $6.99.

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